If you want your stay to be covered by Flatio’s Stay Benefits on top of standard StayProtection coverage, just select the "Stay Benefits - Powered by AXA" filter option to see those listings that offer this. Happy renting!

Is it possible to get a physically signed lease agreement for visa purposes?

Is a digital signature on the lease not enough for your visa application? See how you can get a physically signed copy in this article!

Can I terminate the lease agreement before I move in? (Cancelation policy)

Do you need to cancel an already valid lease agreement? Find out how it can be done and learn all about our cancelation policies!

Can I withdraw from the lease agreement if I find out after moving in that the accommodation doesn't correspond to the listing description?

Want to know your options in case the actual property isn't as presented on Flatio? See our guidance on these extremely rare situations below.…

Can I terminate the lease agreement early (after I've moved in)?

Are you already accommodated but need to leave the property earlier than originally agreed? This article will tell you how to handle it!

Payments

When do I have to pay the rent?

Wondering how the payment due dates are set and why? There's a simple system! Check out our explanations in this article.

What methods can be used to pay the rent?

Not sure about Flatio's payment options or what you should do if your payment doesn't go through? See this article for our guidance!

Can I pay the rent in cash?

Would you like to pay rent in cash directly to the landlord? Find out when we allow this and what needs to be done for everything to be in…

In what currency should I pay the rent?

In this article, you can learn what should be done if the landlord's currency is different than yours. See our recommendations below!

Is it possible to change the due dates of payments?

Even though the payment due dates cannot be changed on the lease agreement, there is another option. See more information below!

Daniela from helpdesk

When paying by bank transfer, upload the proof of payment. Your landlord will have proof you're a solid client with a serious interest in renting.

Is it possible to split the payments among several people?

Would you like to split a rental payment amongst multiple people? In this article, you can find out whether it's possible.

Is it possible to pay two rents in advance?

Do you prefer covering more (or even all) rental payments in advance? In this article, you can learn that it's not an issue!

I have already paid the rent, but the payment still appears as unpaid. Why is that?

Find out how the payments work, how you can recognize if something went wrong, and how to handle any of the possible issues.

Can I get an invoice or other proof of rent payment?

How does the invoicing work on Flatio and who can provide you with these billings? Read this article to see all you need to know!

Move-in and move-out

What should I do before moving in?

Wondering what needs to be done before the property handover? See this article for detailed information about the move-in process!

What if the landlord requires a deposit?

Curious about deposit payments and Flatio's policies connected to them? Here you can learn all you need to know about this topic!

How does the move-in process work?

In this article, you can find out what happens during your move-in, and see our recommendations for avoiding misunderstandings down the road.

Ondřej from marketing

If possible, pay online by card—it's the best way to increase your credibility with the landlord.

What if the accommodation isn't as described on Flatio or something is wrong?

Are you worried about the property not being as described within the Flatio listing? Don't be! See your safety net for these rare situations.

How does the move-out process work?

Not sure how to return the property back to your landlord? See this article for detailed information about the move-out process!

During the stay

What if an unexpected situation occurs?

Wondering who you should contact in case you encounter any issues during your stay? See our guidance for these rare situations below.

Sara from marketing

Use your personal contacts (email and phone number) when signing up for Flatio. That way we can alert you right away to any important news from Flatio.

Coronavirus vs. Flatio

Cancelation policy in case of COVID-19 restrictions

In this article, you can learn all about Flatio's special cancelation policy in the most crucial times of the COVID-19 pandemic.

Sara from marketing

Use your personal contacts (email and phone number) when signing up for Flatio. That way we can alert you right away to any important news from Flatio.