What does StayProtection for Guests include?

StayProtection for Guests is a package of services offered by Flatio in partnership with AXA to provide guests with a higher level of protection and peace of mind during their tenancy.

Here’s a list of the base services provided to every single booking via Flatio: 

• Move-in Guarantee with a 24/7 emergency line 
  • Our Move-in Guarantee is an assistance service offered, managed, and paid for exclusively by Flatio to help in situations where the accommodation doesn't match the listing description provided at the time of the booking request; or staying in the original accommodation is not possible for other reasons and the condition cannot be remedied immediately. 
    We've partnered with AXA Assistance to ensure you have access to a dedicated 24/7 emergency line which can be used to solve any unexpected situations during your move-in.
• Balanced visa-friendly lease agreement that:
  • is easy to read
  • grants you the same rights as a host
  • is available in multiple languages
  • provides you with flexibility by allowing for only a 30-day termination notice during your stay
  • can be easily extended or terminated
  • is in compliance with all applicable laws 
• Deposit-free policy
  • We guide hosts to not collect deposits (except being forced by law) to deliver you a seamless rental experience.
• 100% money protection guaranteeing no scams
  • Just follow our process, communicate, and transact exclusively on our platform for secure, scam-free experiences. We'll keep your money safe until you successfully move in.
• 7 days a week support from our excellent Support team that is here for you throughout the entire tenancy

On top of all this, most of our hosts use our Rental Insurance which provides you with Stay Benefits for Guests - Powered by AXA:

• Assistance services (up to 500€ per lease)
• You're able to use assistance services to deal with emergency situations that might arise in the household, such as requesting help with internet connection issues, dealing with electricity/gas/heating problems, removing a blocked-up door, or a failed function of a household appliance. 
• Liability insurance (up to 20 000€ per lease)
  • In case you accidentally cause any damage in the property during your stay, it will be possible to cover the costs from the insurance. This applies to damages to:
    • the movable property which constitutes the household furnishings owned by the host;
    • the structural components of the residential unit (e.g. walls, windows, doors, kitchen unit).
• 24/7 emergency line for an immediate resolution of these issues

Please note that you're obliged to take care that the insured event does not occur, in particular, you shall not violate the obligations aimed at averting or reducing the danger.

You can read more about when Stay Benefits apply and what they represent in this article.