In this article, you can read about possible lease withdrawal types, when they are applicable, and how they should be handled.
Can a guest withdraw from our lease agreement?
The article was updated on 29. 5. 2024.
Please note that there is a legal difference between withdrawing from a contract and terminating a contract. (You can read more about termination types here.)
A guest can withdraw from your lease agreement contract:
- if they move in and the property doesn’t match what was shown in your property listing, or
- in the Czech Republic only and depending on if leasing properties is your livelihood, due to consumer protection legislation for any reason within 14 days since signing the lease.
The property does not match what was shown online
The guest may withdraw from the lease if your property does not match the information that was on the Flatio portal when the booking request was made - the moment a request is made, the current status of your listing is stored in our system database. If such a mismatch occurs, the guest may withdraw from the contract by 20:00 of the day following the move-in date stated in the lease agreement. Therefore, if the lease starts on Tuesday, the guest is entitled to withdraw from the contract by 20:00 on Wednesday if the reality of the property doesn’t correspond with what was advertised.
In this case, the guest is entitled to a refund of both the first rent and the service fee. And since the host must present his property to guests honestly, you will be fined up to one month's rent, depending on Flatio’s assessment of the situation.
The guest’s right to withdraw from the contract for this reason expires when they inform us of a smooth handover of the property or at 20:00 the day following the handover.
Withdrawal due to consumer protection law
The guest may also withdraw from the lease contract within 14 days of signing the lease. This option is based on consumer protection law, which is an integral part of civil law and which takes into account the relationships between traders and consumers (customers).
In the Czech Republic, this issue is regulated by NOZ (Act No. 89/2012 Coll., New Civil Code, as amended). As the lease agreement between you and the guest is concluded remotely online ("distance"), the same terms and conditions apply as for the purchase agreement when shopping at e-shops.
When does this type of withdrawal affect me?
If leasing this property is a source of your livelihood and if you hold a trade or business license (and are listed here), then in the eyes of the law, you are probably acting as an entrepreneur when you sign a lease. You probably rent for shorter terms and your guests are staying at the property for recreational purposes.
But if you are renting as a private person and not as an entrepreneur (you probably only rent from time to time and you prefer longer rentals) then this will not affect you and your guests will not be able to withdraw from the lease within 14 days for the reasons outlined above.
Therefore, if you meet the relationship between the entrepreneur and the consumer, the guest is entitled to withdraw within 14 days from the date of signing the lease agreement without giving any reason. Note that the date of signing is the day the guest signs the lease agreement, not the day they move in or take over the property. (For more information, see this.)
- Withdrawal BEFORE STARTING Lease Agreement
Should the guest withdraw from the contract within 14 days of signing the contract before moving in, the guest will receive a full refund, i.e. the entire first rent and service fee.
This does not affect you at this time, as the first rental would be sent to you only after confirming the smooth handover of the housing to the guest.
- Withdrawal AFTER STARTING Lease Agreement
If this withdrawal occurs only after the guest moves in, the rent is returned to them in proportion according to the number of days spent at the property. This means that you'll keep the appropriate part for the days they spent in the property, and you'll have to send the remaining rent back to the guest.
How do we start the process?
If the guest wants to use the option to withdraw from the contract within 14 days and is legally defined as a consumer (i.e., you are renting to the guest as an entrepreneur), you or the guest need to contact our customer support at [email protected] so that we can end the contract properly and make your property available to other guests.
