Did you receive a booking request that doesn't completely suit you, so you'd like to propose another solution? Read how to handle this below.
Can I offer alternative terms to a potential guest?
The article was updated on 22. 5. 2024.
If you receive a booking request that doesn't fit your needs and you'd like to propose any change, it's necessary to reject the booking first and adjust your listing's settings accordingly. For example:
- if the property is actually unavailable on the given dates, you should update the listing's availability, or
- if the prices weren't accurate, you should adjust the pricing accordingly.
Once everything is in order, you can contact the potential guest via Messages in the My Rentals app and explain the situation to them. If they're okay with the changes you've made, they can always create a new booking request with the new conditions, and you can then accept it.
NOTE: It's important that you always keep your listing up-to-date. Any unauthorized rejection (i.e., rejection due to incorrect settings) causes your listing to drop in our listing feed, decreasing its visibility to potential guests.
