The guest did not come to the property handover. What should I do?

We always recommend that you confirm the property handover time, place, and date with the guest before the move-in date. Lack of communication from the guest's side is extremely rare and unlikely to occur once the contractual process has been completed (which includes the guest paying the first month’s rent).

However, in case you can't reach the guest (either via the Flatio messaging system, the guest's phone number, or their direct email address), you can contact us and we will try to reach the guest ourselves.

In most cases, we can reach the guest and everything gets back on track. However, if the situation doesn't get resolved this way, we will ask you to go to the property handover at the agreed time and wait for the guest's arrival.

• If they show up, you can accommodate them and everything will be in order.
• In case the guest doesn't show up for the property handover, based on the agreed terms, you will need to hold the property for this guest for 7 days after the move-in date (assuming the booking was for 7+ days long).
  • If the guest ends up moving in within this period, the lease will be kept upon the previous agreement.
  • If the guest doesn't reach out or show up during this 7-day period, we will terminate the lease agreement so your listing can be booked by other guests. We will also send you the full first rent, which is in accordance with every cancelation policy type.