Your stay in this living space will be covered by our StayProtection package with Stay Benefits included! Read more
Guests will have access to the entire flat during the rental period.
- Self check-in is in place at my apartment. I always provide you with the best restaurants and spots where the locals hangout, upon arrival.
- Check out is at 11am and depending on the following guests schedules, you can leave your luggage for a longer period when possible.
- Please note that for last minute reservations the check in hours can vary as the flat may not be ready at the usual hours. Please ask us when will you be able to check in for same day reservations, we will always try to accommodate you as early as possible.
Any further requests and queries during your stay are also very welcome. Suggestions and complaints will help improve my customer service.
Please note ALL GUESTS (European and non European) must provide personal information, this is a requirement from the Portuguese Immigration Office:
* full name
* date of birth
* birth city
* ID/passport number
* country of ID/passport issue
* nationality
* country of residence
* address
To be provided using the link on my first message.
IMPORTANT: Refusal to provide us with this information to the Portuguese Immigration Office give the right to refuse guests' access to the property with no refund for the entire stay.
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Every time you rent through Flatio, you're automatically covered by our StayProtection package.
By booking this living space, you'll also enjoy extended protection in the form of Stay Benefits - a unique offering backed by AXA! Here's what such packaging includes:
Diogo usually responds to messages within a few minutes .
Once you send a booking request, the host is notified that you are interested in their listing. From that moment, they have 24 hours to approve or reject your booking.
Hosts are mainly interested in the profile of their guest. Do not forget to fill in all necessary information, add your profile picture, or even make a short video about yourself. Doing that will make you more attractive for the owner and your booking will more likely get approved.
You can take a look at the contract in advance and online with every listing. After you sign it, you will find it in the application My Housing.
While arranging a contract on Flatio, you do not have to worry that it could be disadvantageous for you. Our contracts are made so that we avoid all problems! All of them are the same, used by all the hosts on Flatio.
Your time is precious. That's why we've added a virtual tour option to our platform so you can see some of the rentals listed on Flatio from the comfort of your own home.
If a virtual tour isn't available for the accommodation you've chosen, you can contact the host and ask them if they're willing to give you a personal tour of the rental unit.
In the event that you move in and the rented accommodation doesn't match the information on Flatio, let us know as soon as possible!
If the conditions for the withdrawal are met and the host can't fix the issue immediately, you have the option to withdraw from the lease agreement with a full refund. We'll also actively help you find an alternative accommodation and remain by your side until everything is fully resolved.
You can read the conditions and all details about our Move-in Guarantee in this article of our Help Center.
How you can cancel a booking varies depending on what stage the booking is in.
Is your booking request still waiting for host approval? Then you can simply cancel it directly from your My Housing web app!
However, suppose the owner has already approved your booking request, and you are no longer interested in it. In that case, you can still cancel the booking before you sign the lease agreement. Just consider that you should do this only in essential cases. Because when the host accepts your booking, the living space is stopped being advertised, and they can lose the chance to rent their property to someone else.
Do you have an approved booking and also a valid agreement? In order to cancel your booking, contact Flatio customer support well in advance of your contract beginning (the specific time and amount of refund depends on the type of cancelation policy).
What will you get?
Tips for traveling as a digital nomad
All the Flatio benefits for free
Special listings for special prices - only for registered people!