Landlady statement:
Dear Melisah,
thank you for your comments.
I'm very sorry for your dissatisfaction.
I have checked the flat in advance in order to avoid any problems and I also care very much about cleaning.
The plumber has not found imperfections of the toilet.
Windows can be opened normally, the apartemet is new.
I had no information about your special mattress preferences;
in offer are just classic.
Sorry for this misuderstanding and discomfort.
Sincerely
Irena