Flatio, Lisabon - Monthly rentals with a human touch

Jessica P. Tenant

I'm not sure what I was actually getting from Flatio. For the amount of service fees I paid, I thought I would actually receive a service, but any time there was an issue I was instructed to talk to the landlord. When the accomodation I was staying in didn't work out as expected and I terminated the contract, the difference in the service fees was not refunded. I wouldn't use this service again.

05.09.2024 • Aroeira

Jonathan C. Tenant

Excellent, very responsive team ever during weekends-

25.08.2024 • Lisabon

Daniela & David D. Landlord

Verificar efetivamente se os inquilinos vem trabalhar, ou se vem destruir casas e embriegarem-se, numas férias despreocupadas. Espero ter o vosso apoio, caso contrário a caução seria uma mais valia para mim nesta situação em que tive tanto prejuízo!

01.08.2024 • Charneca de Caparica

Anton O. Tenant

Não atualizam as datas

06.06.2024 • Lisabon

Jon S. Tenant

Background check of landlords, check for legality of the apartment prior to renting to paying customers. Live up to some level of professional accountability when your paying customers have a bad and illegal experience with a landlord. Hire an attorney in the countries you do business in, to ensure a proper (and legal) lease agreement.

06.02.2024 • Lisabon

Ahmed A. Tenant

WORST SERVICE EVER!

03.01.2024 • Lisabon

Luis F. Landlord

I won't work with you again, unless you allow a different model of lease agreement. The one Flatio forces upon landlords is complete nonsense.

12.01.2024 • Lisabon

Kevin S. Tenant

Page keeps refreshing instead of moving forward. Very annouing

14.11.2023 • Lisabon

Vikrant H. Tenant

VERY HIGH SERVICE FEE

15.10.2023 • Lisabon

Alejandro G. Tenant

no quiero hacer encuestas.

08.05.2023 • Lisabon

Marta M. Landlord

O contrato devia defender mais os proprietarios. No meu caso tinha uma reserva de 1 ano e o inquilino desistiu no primeiro mes nao me pagando a renda devida.

30.07.2023 • Lisabon

Dipika S. Tenant

I would appreciate if you can give me my money back. I have request open (#170283) for last three weeks and you aren't giving me my money back.

13.07.2023 • Lisabon

Jim Z. Tenant

My requests keep getting denied and every time I get denied I have to sign up a new email for the first time discount code. I've gotten denied and after I get denied my coupon also gets denied

22.05.2023 • Lisabon

Vitaly S. Tenant

map filtering is abysmal

05.06.2023 • Alcochete

Cristina M. Landlord

Deveriam mudar algumas regras que não fazem sentido.

27.04.2023 • Sintra

Ole Johannes T. Tenant

Horrific fees, nothing is received for the fees, plattform is otherwise reliable and functional

20.12.2022 • Lisabon

Chiara D. Tenant

I'm waiting for an answer to my last email regarding the situation in the flat I rented as the landlady didn't take responsibility. I would like to know what is your position about that and how you intend to proceed. I wrote to Flatio immediately as I realised the nature of the problem I encountered, the response was fast but the support and compensation I received is not adequate. I understand that this situation might be difficult to assess but you allowed me to rent a place that wasn't safe to live in. I received an answer to my email and Flatio position is that you will not doing anything about it. And the next person who will rent the flat I stayed in will have the same problem I encountered as the landlady denied that there's a problem in the flat.

17.10.2022 • Lisabon

Raquel V. Landlord

I didn't receive yet my payment

01.08.2022 • Caxias

Michele S. Tenant

The website is confusing and the UI is terrible. Finding any sort of mundane information, such as the address of a flat, is impossible. I had to resort to messaging the landlord for basically everything. I also had the feeling the service is geared towards long term letting agreements rather than short stays. I don't think I'll be using this again. At least there are some good prices, but overall a bad website experience.

09.07.2022 • Lisabon

Jeffrey S. Tenant

Faltio NEVER looks after the tennent. Trust us, we found out the hard way. We were evicted by landlord 6 days into a 12 month contract with no support at all by Flatio. Any doubts? We kept all the documentation. A horrible first time and last.

01.06.2022 • Lisabon

Jonathan H. Tenant

We are digital nomads and constantly looking for mid terms rentals, which is a great match with the services you offer. However following the issue described in our comment, we had to follow up several times and beg for a small compensation following 6 weeks of back and forth with the owner due to the bad internet connection during our rental. The solution you offered us at that time was to get out of the flat... Not really the customer experience we were expecting.. As a first experience, we would not recommend your services within the Digital Nomads community.

28.03.2022 • Lisabon

Jordana C. Tenant

O apartamento consta como disponível na plataforma e o proprietário informou que está ocupado até o final do ano. Estive a perder tempo a procurar o imóvel, verificar localização, avaliar erredores, e o imóvel sequer está disponível.

29.01.2022 • Lisabon

Carla C. Landlord

Based on this experience, I cant recommend Flatio. I was forced to host a guest that I didnt want at my apartment because I felt unsafe having him there.

10.11.2021 • Lisabon

ana f. Landlord

expensive only rules for tennants i lose money contract doesnt make any sense and its harmful for tenants

10.11.2021 • Lisabon

Lisabon, Portugal: Read reviews from both tenants and landlords who've had rental experiences in this destination!