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Communication via WhatsApp is great. The website has issues from time to time. It's hit-and-miss.

I want to change my email but its not possible

Not many options

ma première réservation est en attente de signature de cessation de contrat, demandé par le propriétaire. j'ai des frais engagés non négligeable. Voir mon compte ;

A harmincnapos lemondási határidőt hatvan napra változtatnám (kivétel betegség, halál).

Os preços são muitos mais altos neste site

Still havent heard from AXA insurance company regarding this lady and her stay.

Flatio responded to my concerns in a timely fashion but I felt they could have backed me up more when dealing with a landlord who did not care to resolve a long term issue.

very often the website stop running, and i'm not fully convinced related to termination rules after the rent begins

'verify code' doesn't mean apply the code. My initial code was used for a reservation that didn't come to fruition. You should waive the service fee.

I was saitisfied and pressed 10, but then it wouldn't allow me to move onto the next page.

The website is not reliable. It has some bugs when you try to reserve. And the landord doesn´t reply (no feedback)

Marže, kterou si Flatio strhává z nájmu, je neúměrně vysoká s přihlédnutím k tomu, že si firma navíc účtuje obrovský nevratný rezervační poplatek od nájemníka (jeho výše a fakt samotný, že tento poplatek uxistuje, je navíc pronajímateli utajeno).

Ensure flats are available. I'm one week from arriving and I get an email from the owner saying he received an email mail from your company about my arrival. He stated he sold the apartment months ago so everyone knew but me. Please do a better job of communicating that information to the tenants

Please improve payment methods and add live chat instead of lengthy email threads. Basic functionality is fine, no support on weekends

I was a bit disappointed that a fee was charged every month when I paid the rent but this fee was nowhere in the invoice.

Unable to contact landlord to ask questions and arrange a viewing- no response

I have unhappy because of the following reasons: 1. Lot of listings are old or the hosts are not active, so chances of getting accepted are low. Flatio should check listings regularly to see if some are old and remove those. 2. I got a voucher for service fee refund because I made a cancellation. The voucher needs to be used when you make a request but if the request gets rejected, you lose the voucher and you need to ask support for it again and you cannot make another booking until you get the voucher again from support. Also, if the amount of service of booking is lower than voucher, then you need to ask for another voucher again. This is very frustrating because you cannot make multiple reservations and you have to keep asking for a new voucher. And if it is a weekend, you cannot get it because flatio support is not working on weekends and this way you lose on listings that you want to book. This seems like a very simple problem that can be solved easily. For example, just give credits instead of a voucher. Then we can use credits how we want without relying on support and when we use a certain amount, we will have a balance remaining for other bookings.

To be honest I am still lost and dont know how to use it.

I'm satisfied, I just don't know yet because I haven't secured the apartment yet.

A lot of accommodations are posted by people who haven't been online for 2 month+. It is very inconvenient, because I have to check hosts manually

It’s a good platform but the fee for booking is a bit steep.

I was led to believe that i would’ve been able to book the room tonight as opposed to submitting, yet again, another application to be approved

In every instance I communicated with you through the site, I received courteous, prompt attention. The site is easy to navigate. We rated flatio a 5 because had a very negive experience at the Pretty Bay rental in Camara de Lobos from 30 April to May 14 (we left early) because we did not feel safe there, unbearable noise levels 24/7. Unlike most, we are not here on vacation, we moved to Madeira and had to rent an apartment waiting for our place to be completed. We chose that apartament due to its close proximity to our construction site, and because of the 5* ratings. It was TERRIBLE in fact, in 30+ years of global travel, it was the worst rental experienced yet. It made us question the validity of the rating system?!